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QuickBooks Error 3371

Free Step-By-Step Fix Guide

QuickBooks Error 3371 Status Code 11118 appears when QuickBooks cannot load the licence data. This usually happens after a Windows update, hard drive change, or when the EntitlementDataStore file becomes damaged or missing.

Difficulty: Beginner

Time to Fix: 10-20 minutes

Success Rate: 85% resolve with these steps

Before You Start — Try This First

Have your QuickBooks licence number and product key ready
Make sure you are logged into Windows as Administrator
This fix is safe — it only removes a licence cache file not your data

Step-by-Step Fix

Step 1

Delete EntitlementDataStore File

This is the most common fix for 3371. Close QuickBooks completely first. Navigate to: C:\ProgramData\Intuit\Entitlement Client\v8. Find the file named: EntitlementDataStore.ecml. Delete this file. Restart QuickBooks — it will ask you to re-register. Enter your licence number and product key.

Step 2

Run as Administrator

If Step 1 did not work: Right click QuickBooks → Run as Administrator → Try opening again

Step 3

Update Windows

Make sure Windows is fully updated: Start → Settings → Update & Security → Windows Update → Check for updates → Install all → Restart → Try QuickBooks again

Step 4

Repair QuickBooks

Control Panel → Programs and Features → QuickBooks → Repair → Follow repair wizard → Restart computer

Step 5

Re-register QuickBooks

Help → Register QuickBooks → Enter your licence number and product key → Complete registration

Step 6

Check Date and Time Settings

Incorrect system date and time can cause Error 3371. Check: Right click clock in taskbar → Adjust date/time → Make sure it is correct and set to your time zone

Step 7

Clean Install

If all else fails: Uninstall QuickBooks using Clean Install Tool → Reinstall from scratch → Re-enter licence

Did these steps fix your error?

Yes

This is one of the most fixable QuickBooks errors — great outcome.

No

If deleting the EntitlementDataStore file did not fix it, there may be a deeper Windows or permission issue.

Still Getting Error 3371?

Error 3371 that persists after deleting the licence cache file usually means a deeper Windows configuration issue. Our accounting experts resolve this fast — usually in one call.

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